Return, Exchange, Cancellation & Refund Policy - Biotane Naturals

This policy explains how you can cancel an order, or request a return, exchange or refund, for a product purchased on www.biotane.in ("Platform"), operated by Biotane Naturals LLP ("Biotane Naturals", "we", "us", "our").

1. Cancellations

• You may request cancellation of an order within 7 days of placing it.
• Cancellation requests may not be accepted once the order has been communicated to the seller/merchant and shipping has begun, or once the product is out for delivery. In that case, you may choose to reject the product at the doorstep.

2. Returns and Exchanges

• We offer a return or exchange within the first 7 days from the date of purchase. Requests made after 7 days from the date of purchase will not be eligible for return, exchange or refund.
• To be eligible for a return or exchange, the item must be unused and in the same condition in which you received it, and must include its original packaging.
• Items purchased on sale may not be eligible for return or exchange.
• Certain categories of products may be exempted from return or exchange; where this applies, it will be identified to you at the time of purchase.
• Once your returned item is received and inspected, we will email you to confirm receipt. If the return or exchange is approved following our quality check, it will be processed in accordance with this policy.

3. Damaged, Defective or Incorrect Items

• If you receive a damaged or defective item, please report it to our customer service team within 7 days of receipt. Your request will be processed once the seller/merchant listed on the Platform has checked and confirmed the issue.
• If a product you receive is not as shown on the Platform or does not meet your expectations, please notify our customer service team within 7 days of receiving the product. Our team will review your complaint and take an appropriate decision.
• For products that carry a manufacturer's warranty, please refer any related complaint directly to the manufacturer.

4. Non-Returnable Items

• Perishable items (such as flowers, eatables, etc.) are not eligible for cancellation. However, a refund or replacement may still be provided where you establish that the quality of the item delivered was not satisfactory.

5. Refunds

• Once a refund is approved, it will be processed within 7 days.

6. How to Reach Us

For any cancellation, return, exchange or refund request, please contact our customer service team at:

Email: Customercare@biotanenaturals.com
Registered Office: Biotane Naturals LLP, B-203, Silver Springs, Taloja, MIDC, Navi Mumbai – 410208, Maharashtra, India